FAQ

QualityStar products are in high demand, which we appreciate. Occasionally, products might be out of stock, but we’re always working to replenish. Click “Notify Me” for updates on restocks. Some products might be phased out for newer, improved versions. Always check our Products page for alternatives.

We typically utilize consistent container sizes across various products to ensure efficient shelving and facilitate easier product identification in stores. While this approach streamlines our packaging for shelf display and uniformity, it may result in some bottles appearing more spacious inside. Even if some bottles might feel roomier, rest assured, they’re all recyclable!

We strive to provide our customers with comprehensive information about what’s inside every bottle, detailing both the ingredients and the benefits of using the product. While this commitment ensures transparency, it may make some labels seem dense to read. Should you have any questions or need clarity regarding any of the QualityStar products, bundles, product selection, or health support, our pharmacists are readily available to assist and guide you.

To keep up with the QualityStar demand, we’ve collaborated with trusted suppliers located in the U.S. that meets the highest-quality standards. While appearances may vary, our quality and commitment remain unchanged. If you notice ingredient changes, always refer to the product label for the listed ingredients.

Yes, every QualityStar product is a testament to our dedication to quality. We only partner with suppliers who meet our rigorous Quality Assurance Standards and the industry’s GMP supplement quality standards. To ensure purity and potency, our products undergo numerous tests during manufacturing. Additionally, the initial and final ingredients are verified for purity in third-party labs, ensuring they’re pure, potent, and of the highest quality standard.

We suggest keeping your products in a cool, dry area, ideally between 55 to 75 degrees Fahrenheit. Refrigeration isn’t necessary. Keep out of the reach of children.

QualityStar vitamins are available in an easy to swallow, vegetarian capsules, our product sizes vary. Visit the specific product page on our website for dimensions.

Every QualityStar product is labeled with its ingredients, including potential allergens. Check our website to filter by dietary preferences.

Thank you for your interest in QualityStar. Currently, we are expanding our distribution network. We would love to connect with you and learn more about your inquiry. Please contact us via email at hello@qualitystarchoice.com, and we will get back to you within 24 hours.  

We appreciate your subscription to our QualityStar newsletter! Upon signing up, an email containing the promo discount code will be sent to you. The promo code is for one use per customer, valid for one-time purchases, and no minimum purchase is required. Please ensure to check your Spam folder. If you don’t receive the discount code, please send us an email at hello@qualitystarchoice.com.

QualityStar was established from the founders’ personal health journey and realization of the importance of effective, safe supplements. Ever since, we’ve been dedicated to formulating nutritional supplements backed by science, research, and innovation, ensuring our customers receive the highest quality products to support their health and well-being.

All QualityStar dietary supplements are proudly manufactured, processed, and packaged right here in the USA. They are produced in an FDA-registered and GMP-certified facility, using the most advanced technology, ensuring the highest quality and safety standards.

QualityStar primarily focuses on direct to customer interaction and sales, ensuring that we can provide the best information and guidance regarding our products. However, we’re open to collaborations with businesses, clinics, and organizations for bulk distributions.

Absolutely! QualityStar products are formulated based on rigorous scientific evidence and research. Our dedication to 100% quality, consistency, and scientific validation sets us apart, ensuring vitamins and nutritional supplements of unrivaled excellence.

Our unique multi-benefit blend is a standout feature. Instead of buying multiple supplements for various health benefits, our customers can purchase a single QualityStar product that offers numerous benefits. Furthermore, our supplements are vegetarian, free from common allergens, Non-GMO, and do not contain any synthetic colors, artificial flavors, or preservatives.

Yes, our supplements are manufactured in an FDA-registered and GMP-certified facility. We adhere strictly to industry regulations and standards. Every QualityStar product undergoes numerous quality tests to verify its purity, potency, and safety. Furthermore, our finished products are tested in third-party laboratories to ensure quality and to ensure they are free from harmful contaminants.

Our team is comprised of highly professional experts, including physicians and pharmacists, who have more than a decade of experience working with supplements. Their expertise ensures that our supplements are formulated with precision, efficacy, and safety in mind.

No. QualityStar supplements never use synthetic colors, artificial flavors, artificial sweeteners, or preservatives. We pride ourselves on creating products that are non-GMO, gluten-free, dairy-free, and soy-free.

Making updates to your account is a breeze with QualityStar. Once you’ve logged in, go to the “Account Settings” section. From there, select “Manage Addresses.” This allows you to modify, add, or remove any address details associated with your account

No worries if you’ve forgotten your password! Just click on the “Login” icon at the top right corner of our webpage. Beneath the password input box, select the “Forgot Password?” link. You’ll be guided to enter your registered email, and shortly after, you’ll receive steps on how to create a new password. If you’re still facing challenges, don’t hesitate to reach out at hello@qualitystarchoice.com, and we’ll assist you promptly.

We’re here to help. If the password reset process isn’t resolving the issue, please get in touch with our dedicated customer support at hello@qualitystarchoice.com. We’ll investigate the matter and ensure you regain access.

QualityStar is proud to ship WORLDWIDE! QualityStar ships throughout the US and worldwide!

Domestic

For all USA shipments, QualityStar utilizes priority shipping through FedEx. You can track your package from when it leaves the warehouse to its final destination.

International

For all international shipments, QualityStar utilizes DHL, the world’s leading logistics provider. Both Standard and Express Shipping are available.

How much is the shipping cost?

QualityStar is pleased to offer free shipping on orders above $50 inside the contiguous US! An $8 charge will be applied for any order less than $50 or shipping outside of the contiguous US, including Alaska & Hawaii.

What international shipping methods do you offer?

Once your order is ready to go, our trusted courier, DHL Express, aims to get your package to you within 3-6 days. Occasionally, DHL might contact you for delivery specifics or suggest collecting your package from a nearby DHL office. To streamline delivery, it’s beneficial that you share a reliable contact number at checkout. If you order around weekends or holidays, allow an extra 2-3 days for processing.

Please note: DHL’s exact arrival times can vary based on your location. Upon reaching your country, DHL collaborates with local postal services or couriers for the final delivery leg. Sometimes, you might need to retrieve your package from your local post office personally.

Which international shipping method do you recommend?

Our top suggestion is the DHL Express option for prompt, hassle-free, and secure shipping. Post-processing deliveries using this service are typically completed within 3-6 days and come with comprehensive tracking. Once dispatched, you’ll receive a DHL tracking link in your shipping confirmation notification.

Exact shipping and delivery charges are determined by your location and the package weight. Please utilize the shipping calculator at checkout for your specific shipment cost.

Kindly allow between 3 to 5 business days for your order to be delivered. You’ll receive a confirmation email once your order has been processed. Following this, we’ll send another email containing a tracking link once your order is dispatched. If, for any reason, you don’t receive these emails, ensure you check your Spam folder. Alternatively, you can reach out to us at hello@qualitystarchoice.com. For updates on the status of your order, simply log in to your account, go to “Order History,” and locate your specific order.

International shipments vary by destination and shipping method.

We are committed to delivering our products in optimal condition. If our items require temperature-controlled shipping, such as certain wellness products or foods, we use specialized packaging techniques, such as thermal liners and freezer packs, to ensure that sensitive products remain unaffected by temperature variations during shipping. If you encounter any issues with your order upon its arrival, please get in touch with us immediately so we can address the situation.

For any inquiries related to your order or its shipping, please don’t hesitate to contact our dedicated customer support team via email at hello@qualitystarchoice.com or by phone at 1-855-582-7725. We’re here to assist and ensure you have a smooth shopping experience with QualityStar.

Nope, you don’t need an account to shop with QualityStar. However, creating an account gives you access to various benefits, such as tracking your order, viewing past purchases, a quicker checkout process for future orders, and earning rewards points. Setting up an account is also absolutely free!

You can add as many different products to your cart as you wish. Please note that all purchases on our website are intended for personal use and not for resale. For bulk orders or special requests, don’t hesitate to get in touch with us directly at hello@qualitystarchoice.com.

We accept various payment methods, including Visa, MasterCard, American Express, Discover, and PayPal.

Using a promo code is simple! At checkout, there’s a designated space to enter your code just below your order summary. Remember, only one promo code can be applied per order.

Absolutely! New customers can enjoy a 10% discount on their first order. While we don’t offer traditional coupons, our commitment to delivering value remains steadfast. Make sure to sign up for the QualityStar newsletter to stay informed about exclusive offers and upcoming promotions! We also offer a Subscribe & Save program where you can get 15% off. 

Due to our commitment to expedited processing and shipping, it might be challenging to make alterations after placing your order. If you need to make changes, please contact us as soon as possible at hello@qualitystarchoice.com or call us at 1-855-582-7725. We’ll do our best to assist you!

Once your order is shipped, we’ll send you a confirmation email with a link to track its journey. If you didn’t receive this email, make sure to check your Spam folder or contact us at hello@qualitystarchoice.com.

While we strive to deliver the best, we understand that sometimes issues can arise. If you encounter any problems with your QualityStar product, please reach out to us at hello@qualitystarchoice.com or dial 1-855-582-7725. We’re committed to ensuring your satisfaction!

We want you to be completely satisfied with your purchase. If you’re not, you can request a refund or replacement within 30 days of receiving your product(s). If you’ve made your purchase through another retailer, you’d need to get in touch with them for returns.

To initiate a return with us:

1. Contact our team at hello@qualitystarchoice.com
2. Provide your order confirmation number and any other relevant details.
3. Depending on the situation, we might ask you to return the product, though it’s not always necessary.

For refunds, please allow 5–7 business days for the amount to reflect in your original payment method. Your refund will be subject to an $8.00 shipping fee only if your total order was less than $50 or if your order was shipped outside the contiguous 48 states. 

For replacements, expect to receive the product within 7–10 business days if you have requested one.

The ‘Subscribe & Save’ option allows customers to opt for a subscription-based purchase model. By choosing this option, customers will automatically receive their chosen QualityStar products at regular intervals, without needing to place an order each time.

Customers who choose the ‘Subscribe & Save’ option enjoy a 15% discount on every order.

Our ‘Subscribe & Save’ option is designed with flexibility in mind. Customers can easily change their subscription preferences, pause it, or even cancel it anytime they wish.

No, there’s no long-term commitment. You can change, pause, or cancel your subscription anytime without penalty.

The ‘Subscribe & Save’ option not only offers a 10% discount on every order but also ensures that you receive your favorite QualityStar products consistently without the need to reorder. Plus, with the flexibility to change, pause, or cancel anytime, you’re always in control of your subscription.